Frequently asked questions

Find the questions we receive the most in the list below.

General FAQs

We are a charity that works to support people negatively affected by drug and alcohol misuse.

Hawkspring offers a unique whole family approach. We understand that addiction affects everyone in the family in different ways. We offer support to people struggling with addiction, as well as the carers and children of people struggling with addiction.

We have a unique “whole family approach” which includes our three main services: Recovery, Concerned Others, and Children and Young People.  

We offer one-to-one programmes, groups and also programmes within schools for children and young people.

No, recovery support sessions are free of charge.

Recovery Service FAQs

We aim to achieve abstinence in 12 sessions but if you show commitment and make progress the support worker can provide two more sessions at their discretion.

Unfortunately not. We don’t have the capacity to accommodate these but have also found that coming to our office helps to break the isolation of addiction and is beneficial to the recovery process

No, recovery support sessions are free of charge.

You will need to attend the office for all of your sessions and come prepared to engage and commit to the process. If you do this you will have a much better chance of success. It is important to access our services when you are ready to commit to making a change. The process will be difficult and challenging at times but we are here to support you through those times.

We are unable to provide sessions outside of normal office hours. In exceptional circumstances we can offer up to two Skype or video sessions throughout the course of your support period as we would never want unavoidable issues to be a barrier in gaining the support you need. This is limited to two as we have found that coming to our office can help to break the isolation of addiction and is beneficial to the recovery process.

Yes, in fact we would recommend it. We will attempt to get clients ready for group and detox support at DHI (Developing Health and Independence) who we work closely with. There are also some mental health support organisations that we can refer clients into but due to high demand for these services there can sometimes be a bit of a wait.

Yes we provide a Carers Service and Children and Young People’s Service.

Not in person but we can write letters of support that can be read out at the conference if the client has been engaging for at least 3 sessions.

SMART Recovery is a four step programme that helps participants decide whether they have a problem, builds up their motivation to change and offers a set of proven tools and techniques to support recovery.
 

Yes, we have staff and volunteers trained in SMART recovery and run weekly group sessions. These are closed groups and only available to people already engaged in Hawkspring services.

Yes, we can review your situation during the first 1:1 session and if the support worker is happy with your progress they can take you through our Relapse Prevention Programme.

Yes. Simply go to our Tools and Resources page and download the form, complete it and send it back to us either by email, fax, post or you can drop it into the office.

Sessions run between 50 minutes and one hour.

We can take clients from any area for either the Recovery or Carers Services.

Yes. Your sessions will be completely confidential. The only time confidentiality would be broken is if there is a serious safeguarding issue. Your support worker will go through all of this with you before your sessions start and at any point you can ask to see the Hawkspring confidentiality and safeguarding policies.

No. Your sessions and anyone else’s using our services are completely private.

To ensure you get the best possible service and support we strongly encourage you to attend all your sessions and will endeavour to plan your sessions at a time that is convenient for you. We also understand that things can happen in life that are out of our control for example getting ill. If unavoidable circumstances arise meaning you can’t attend your please let us know as soon as possible that you will not be able to attend but if more than two sessions are missed during your 12 week programme your support will automatically be stopped and your case archived.

If you are not at a point in your life where you are ready to engage and commit to making positive changes then it may not be the right time for you to use our services. If you are accessing our services and your support worker doesn’t see any effort or commitment they can terminate the support programme so that other more committed clients can engage with the service. All clients can access the service again when they feel it is the right time for them and they are ready to make a positive change.

Currently we can offer support to children aged 5 -11 whose parents or family members are struggling with drug or alcohol misuse. We hope to extend this soon to cover 11 to 13 year olds in a transition support programme. You can find out more about how to access this support on our Children and Young People’s Support Page.

We understand that when you are living with addiction life can be chaotic and unpredictable and things can go wrong. In order to provide the best support we have to stick to our rules around attending appointments and our support workers must be able to see real commitment and engagement from clients. If things don’t work out for you at first we will still be here when you are ready to commit and engage again with no judgement. If your sessions are cancelled you can re-refer yourself into our services again when the time is right.

Yes. Simply go to our Tools and Resources page and download the form, complete it and send it back to us either by email, fax, post or you can drop it into the office.

Yes please feel free to call the office on 0117 964 2859 and have a chat with one of our team or you can just pop into the office sometime to check it out and have an informal chat. Hawkspring is a very welcoming place where we want everyone to feel comfortable. We are based on the ground floor of the @Symes Building, Peterson Square, Hartcliffe, BS13 0BE.

Carers Service FAQ’s

We offer 12 1:1 support sessions for carers.

Unfortunately not. We don’t have the capacity to accommodate these and also find it can be beneficial for you to come to the office for your support.

We are unable to provide sessions outside of normal office hours. In exceptional circumstances we can offer up to two Skype or video sessions throughout the course of your support period as we would never want unavoidable issues to be a barrier in gaining the support you need.

To ensure you get the best possible service and support we strongly encourage you to attend all your sessions and will endeavour to plan your sessions at a time that is convenient for you. We also understand that things can happen in life that are out of our control for example getting ill. If unavoidable circumstances arise meaning you can’t attend your please let us know as soon as possible that you will not be able to attend but if more than two sessions are missed during your 12 week programme your support will automatically be stopped and your case archived.

Sessions run between 50 minutes and one hour.

We can take clients from any area for either the Recovery or Carers Services.

Yes. Simply go to our Tools and Resources page and download the form, complete it and send it back to us either by email, fax, post or you can drop it into the office.

Yes please feel free to call the office on 0117 964 2859 and have a chat with one of our team or you can just pop into the office sometime to check it out and have an informal chat. Hawkspring is a very welcoming place where we want everyone to feel comfortable. We are based on the ground floor of the @Symes Building, Peterson Square, Hartcliffe, BS13 0BE.

Yes. Your sessions will be completely confidential. The only time confidentiality would be broken is if there is a serious safeguarding issue. Your support worker will go through all of this with you before your sessions start and at any point you can ask to see the Hawkspring confidentiality and safeguarding policies.

No. Your sessions and anyone else’s using our services are completely private.

Children and Young People’s Services FAQs

We offer 12 sessions but in some exceptional circumstances we may be able to offer more.

Children can be referred to Hawkspring services through social services, schools or internally by an adult engaging with one of our other services.

Children face a whole variety of issues, problems and potential dangers when living in an environment where substance misuse is taking place. Our support helps to reduce their isolation, provides a safe space for them to talk, helps children develop tools and techniques for coping with their situations and helps to safeguard the child from further harm.

Unfortunately not. We don’t have the capacity to accommodate home visits and it wouldn’t be appropriate to hold these sessions in the home.

Support sessions for children are provided at school. One of our support workers will come to the school and meet with children in a private room for their 1:1 session.

Sessions run between 50 minutes and one hour.

At Christmas we take children accessing our services on a trip to Santa’s grotto where they get to meet Santa and get a Christmas present. In the past we have run youth clubs and summer camps for children whose parents are misusing drugs or alcohol. The children could meet other children living in similar situations and these groups helped reduce isolation and gave the children a break from their often chaotic home lives. Unfortunately due to lack of funding we have had to stop this programme for the time being.

FAQs for Professionals

If you are working with someone who you think would benefit from any of the Hawkspring services you can make a referral using our referral form. Simply go to our Tools and Resources page and download the referral form, complete it and send it back to us either by email, fax, post or you can drop it into the office.

We can take clients from any area for either the Recovery or Carers Services.

Yes please feel free to call the office on 0117 964 2859 and have a chat with one of our team and we will be happy to answer any questions you have.

Drugs and Alcohol FAQs

There can be several signs that someone has become addicted to alcohol or drugs. These can include needing to have a drink or take drugs to feel “normal”, getting into trouble because of your drinking or drug taking and your drinking or drug taking causing you problems around relationships, work etc. You can find lots of useful information about this on the NHS Alcohol Support page or the NHS Drug Addiction: Getting Help page.

https://www.nhs.uk/live-well/alcohol-advice/alcohol-support
https://www.nhs.uk/live-well/addiction-support/drug-addiction-getting-help

It can be very dangerous for someone who has been drinking heavily to suddenly stop drinking. If you are planning on doing this you should seek advice from a doctor so they can help you to do this safely. They may advise you to stop drinking gradually and take some kind of medication. If you or someone else has already done this and you have any immediate concerns you should call 111 or 999. You can find more information about this on the NHS Alcohol Support page.

https://www.nhs.uk/live-well/alcohol-advice/alcohol-support

This can be a confusing thing to work out as there are so many different drinks all containing different units of alcohol. The NHS provide somegood information on the recommended safe amount of alcohol units to consume, how this is worked out, a unit calculator and a chart listing popular drinks and the units they contain in their Alcohol Units page

Vomiting
Hallucinations
Hand tremors (‘the shakes’)
Sweating
Nausea
Visual hallucinations (seeing things that are not actually real)
Seizures (fits) in the most serious cases
Depression
Anxiety
Irritability
Restlessness
Insomnia (difficulty sleeping)

Withdrawal symptoms can vary greatly depending on the type of drug you are coming off. Some possible withdrawal symptoms are:
Paranoia
nervousness
aches and pains
vomiting
hallucinations
hand tremors (‘the shakes’)
sweating
nausea
visual hallucinations (seeing things that are not actually real)
seizures (fits) in the most serious cases
depression
Itching and feeling of skin crawling
anxiety
irritability
restlessness
insomnia (difficulty sleeping)

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